Home Tech Support

Tech Support

Can’t log in?
If you are having trouble logging on to the News-Sun Online or need any other help with our website, first try our login tips below or call us at 575-391-5401.

Forgot your password
Forgot your password, use the recovery option at www.hobbsnews.net/amember/member.php.

How to cancel your subscription
To cancel your subscription to the Hobbs News-Sun online, email us

News room inquiries
If you’re looking for a particular story, email the editor

System Requirements
If you have trouble accessing the online edition of the News-Sun, please ensure you meet the technical requirements by using a reasonably modern web browser. You may also need to have the latest version of Adobe’s free Acrobat Reader.

Login tips

The main causes of failed logins are typographical and case sensitivity issues. On the login screen, you can have your login information e-mailed to you. Alternatively, email us at support at hobbsnews.com for your login information.

Another cause is your user name and password is limited to five IP addresses. If you have given out your user name and password to too many people, our system will shut down that user name and password. Contact us to correct the issue.

If you find that the login screen simply appears again whenever you enter your login, it may be that our site is unable to set cookies correctly on your machine.

Browser privacy policies can sometimes block cookies. If you are using Internet Explorer, you can check your cookie policies under the “Internet Options” selection under the “Tools” menu.
When you have the Internet Options box up, click the “Privacy” tab.
These are your cookie settings. Click the button for “sites” and create “Accept cookies” entry for www.hobbsnews.com, our website, and www.onlineeditions.com, the website that holds our online edition.
Now try logging in at http://www.hobbsnews.net/amember/member.php

The date on your computer is set incorrectly. Since cookies rely on dates, a computer with an incorrect date may mislead your browser into forgetting about your cookie. To fix this, simply set the correct time and date on your computer.

You have installed an application that monitors/blocks cookies from being sent. These include virus protection software, etc. To remedy this, temporarily disable the monitoring application before logging in. If this works, email us with the name and version of the application and we’ll find out how to make an exception rule for the News-Sun’s website for your security software.

You are behind a firewall that doesn’t allow you to receive cookies. This is sometimes the case for users connecting from a business intranet that limits cookie acceptance for security reasons.

Your browser’s cookie files might be corrupted. Try shutting all of your browser’s windows, and then deleting the cookie files in your browser’s directories. Usually, these files will be called simply “Cookies.” As always, be sure that you have selected the proper files before actually deleting them. Internet Explorer has the “delete cookies” option under the “General” tab of Internet Options.

Your browser is corrupted. If the above suggestions haven’t helped you to solve the problem, it may be that your browser itself is corrupted. This is very unlikely, however, and we do not recommend attempting to reinstall Internet Explorer even if this is the problem. A better solution in this case would be to download and install an alternative browser such as Firefox or Chrome.

We understand that some of these suggestions might require a lot of work and time. If at any point you wish to simply cancel your subscription, or switch it to the standard print edition, we will be happy to arrange it.