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Troubleshooting

Can’t log in?

If you are having trouble logging on to the News-Sun Online or need any other help with our website, first try our login tips below, complete the form below or call us at 575 391-5401.


How to recover your password

To recover your password, use the recovery option on the login page.


How to cancel your subscription

To cancel your subscription to the Hobbs News-Sun online, email us at support@hobbsnews.com


Support request form

Use this form only for technical support. If you’re looking for a particular story, email the librarian

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System Requirements

If you have trouble accessing the online edition of the News-Sun, please ensure you meet the technical requirements by using a reasonably modern web browser, such as Internet Explorer 5 and above, Netscape 6 and above, or Firefox. You also need to have version 5 or above of Adobe’s free Acrobat Reader.



Login tips

The main causes of failed logins are typographical and case sensitivity issues. On the login screen, you can have your login information e-mailed to you. Alternatively, email us at support at hobbsnews.com for your login information.

If you find that the login screen simply appears again whenever you enter your login, it may be that our site is unable to set cookies correctly on your machine.

• Browser privacy policies can sometimes block cookies. If you are using Internet Explorer, you can check your cookie policies under the “Internet Options” selection under the “Tools” menu.

When you have the Internet Options box up, click the “Privacy” tab.
These are your cookie settings. Click the button for “sites” and create “Accept cookies” entry for www.hobbsnews.com, our website, and www.onlineeditions.com, the website that holds our online edition.

Now try logging in at http://www.hobbsnews.com

• The date on your computer is set incorrectly. Since cookies rely on
dates, a computer with an incorrect date may mislead your browser into
forgetting about your cookie. To fix this, simply set the correct time
and date on your computer.

• You have installed an application that monitors/blocks cookies from
being sent. These include virus protection software, etc. To remedy
this, temporarily disable the monitoring application before logging in.
If this works, email us with the name and version of the application and
we’ll find out how to make an exception rule for the News-Sun’s website for your security software.

• You are behind a firewall that doesn’t allow you to receive cookies.
This is sometimes the case for users connecting from a business intranet
that limits cookie acceptance for security reasons.

• Your browser’s cookie files might be corrupted. Try shutting all of
your browser’s windows, and then deleting the cookie files in your
browser’s directories. Usually, these files will be called simply
“Cookies.” As always, be sure that you have selected the proper files
before actually deleting them. Internet Explorer has the “delete
cookies” option under the “General” tab of Internet Options.

• Your browser is corrupted. If the above suggestions haven’t helped
you to solve the problem, it may be that your browser itself is
corrupted. This is very unlikely, however, and we do not recommend
attempting to reinstall Internet Explorer 6 even if this is the problem.
A better solution in this case would be to download and install an
alternative browser such as Firefox (http://www.mozilla.org).

• We understand that some of these suggestions might require a lot of work
and time. If at any point you wish to simply cancel your subscription,
or switch it to the standard print edition, we will be happy to arrange
it.

© 2006 Hobbs News-Sun
all rights reserved